We are so confident that you will love our products that we back them with a 100% money-back guarantee!
If you are not completely satisfied with your Eco-Cigs, Sapphyre, Sapphyre Hookah or Sapphyre Vapes purchase, you can return the product (in its original packaging) to us within 30 days of your purchase date and we will refund to you the cost of the product. This 30-day money-back guarantee applies to all orders placed on our website.
If you have questions about this guarantee, or about our products, please contact us via our online contact form.
Used and open products: Used cartomizer refills, opened cartomizer refill packages and disposable products cannot be returned for a refund, but, if defective, can be exchanged for new products within 30 days of purchase.
To make an exchange, defective products must be returned intact, with all components, and must not be substantially consumed. Download and complete the Product Return/Exchange Form and shipping instructions.