Loading... Please wait...

Sapphyre/Eco-Cigs Warranty

Battery Warranty

The batteries in our rechargeable products utilize the latest lithium ion technology, and will last 300-400 cycles or charges…about a year's worth of use. But if, for any reason, your Eco-Cigs battery doesn't work as well as it should, we will replace your battery for free - all you pay is shipping.

Eco-Cigs warrants the original purchaser of any battery purchased from eco-cigs.com, sapphyrecigs.com and sapphyrevapes.com, that the battery will be free from defects in material and workmanship under normal use and service for one year from the date of purchase.

This Warranty entitles the purchaser to:

  • Free battery replacements within one year of purchase - if the battery you purchased or a subsequent replacement proves to be defective (subject to warranty conditions).
  • Up to three more replacements (if you require them) following the initial one-year period. However many batteries are purchased, the number of defective batteries that may be replaced for a single purchaser is limited to three in any year.

Note: After the first year, to qualify for the extended warranty, you need to have purchased Eco-Cigs cartomizer refills within 90 days of each replacement request. If you did not make the purchase online or via our toll-free number, please provide a receipt from a retail store showing a purchase date of Sapphyre or Eco-Cigs cartomizers within the last 90 days.

For details on how to take advantage of this warranty, please contact us via our online contact form.

This warranty does not cover any defects or costs caused by:

  • modification, alteration, repair or service of the battery by any persons.
  • accident or physical abuse to, or misuse of the battery or operation the battery in a manner inconsistent with the use indicated in the instructions
  • any use of the battery other than that for which it was intended (including, but not limited to, use with non-Eco-Cigs chargers).

Eco-Cigs reserves the right to change the terms of this warranty at its sole discretion.